Privacy Policy

Who We Are

This website is operated by Custom Springfield Concrete, a concrete contractor based in Springfield, VA. Our website address is springfieldconcreteco.com. If you have questions about this policy, contact us at estimates@springfieldconcreteco.com.

What Information We Collect

We collect information you provide directly when you use our website. This includes:

• Contact form submissions. When you fill out the estimate request form on our site, we collect your name, phone number, email address, property address, and any project details you provide.
• Phone and email contact. If you call or email us directly, we may retain a record of that communication for follow-up purposes.
• Usage data. Like most websites, our site automatically collects basic technical information when you visit - including your browser type, device type, pages viewed, and general geographic region. This data is collected through cookies and analytics tools and does not identify you personally.

Cookies and Analytics

Our website uses cookies - small text files placed on your device - to help the site function and to understand how visitors use it. Cookies we use include:

• Essential cookies. Required for the website to work. These cannot be disabled.
• Analytics cookies. We use third-party tools such as Google Analytics to understand traffic patterns and improve our content. These tools collect anonymized data about page visits, session duration, and referral sources. Google Analytics data is governed by Google's Privacy Policy.

You can disable cookies in your browser settings. Doing so may affect some website functionality, but will not prevent you from submitting a contact request or calling us directly.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate request or inquiry.
• To schedule on-site visits and follow up on your project.
• To improve our website based on how visitors interact with it (using aggregated, anonymous analytics data).
• To send occasional follow-up communications related to services you have inquired about. We do not send unsolicited marketing emails.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We share personal information only in the following limited circumstances:

• Service providers. We use third-party tools to operate this website, including our contact form provider and analytics platform. These providers access only the data needed to perform their service and are prohibited from using it for any other purpose.
• Legal requirements. We may disclose information if required to do so by law, court order, or in response to a valid government request.
• Business transfers. If Custom Springfield Concrete is acquired or merged with another business, your information may be transferred as part of that transaction.

Data Retention

We retain contact form submissions and inquiry records for as long as they are needed to complete the project discussion or for up to three years, whichever is shorter. Analytics data is retained in accordance with the settings of the third-party tools we use. You may request deletion of your personal information at any time by emailing us at estimates@springfieldconcreteco.com.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request that we delete your personal information.
• Opt out of any follow-up communications at any time.

To exercise any of these rights, contact us at estimates@springfieldconcreteco.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this privacy policy, reach out to us directly.